Privacy Policy
Last Updated: January 1, 2026
Charleston Smoke Out Cigar Festival (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, and shared when you visit our website or interact with our events.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name
- Email address
- Phone number
- Billing and payment details (processed securely through third-party providers)
b. Automatically Collected Information
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Referral sources
c. Event & Purchase Data
- Ticket purchases and order history
- Event preferences and attendance data
2. How We Use Your Information
We use your information to:
- Process ticket purchases and transactions
- Send event confirmations, updates, and important notices
- Provide customer support
- Send marketing communications (if you opt in)
- Improve website performance and user experience
- Analyze attendance trends and engagement
3. SMS & Email Communications
By providing your phone number or email, you agree to receive communications from Charleston Smoke Out Cigar Festival , including:
- Event updates and reminders
- Promotional offers and announcements
You may opt out at any time:
- Email: Use the unsubscribe link
- SMS: Reply STOP to opt out
4. Sharing of Information
We do not sell your personal information.
We may share information with:
- Payment processors (for secure transactions)
- Event partners, sponsors, or vendors (only as necessary for event operations)
- Service providers that help operate our website and marketing systems
All third parties are expected to handle your data securely.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Enhance user experience
- Track website performance and analytics
- Support marketing and advertising efforts
You can disable cookies through your browser settings.
6. Data Security
We implement reasonable administrative and technical measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
7. Your Rights & Choices
Depending on your location, you may have the right to:
- Request access to your personal data
- Request corrections or deletion
- Opt out of marketing communications
To make a request, contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
9. Children’s Privacy
Smoke Out Festivals does not knowingly collect personal information from individuals under the age of 21.
10. Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.
11. Contact Information
For questions about this Privacy Policy or your data, contact:
info@charlestonsmokeout.com
12. Advertising & Analytics
We may use third-party services such as Meta (Facebook/Instagram) and Google to:
- Deliver targeted advertisements
- Measure campaign performance
- Track conversions and user behavior
These platforms may use cookies or tracking pixels. You can manage your ad preferences through your social media or browser settings.